Our Refund Commitment
At SpaceWise Living, we want you to be completely satisfied with our space optimization services. This refund policy explains your options if you're not happy with your purchase.
Our Promise: We offer a 30-day satisfaction guarantee on all paid consultation services. If you're not satisfied with our personalized recommendations, we'll make it right.
Refund Eligibility
| Service Type | Refund Period | Refund Amount |
|---|---|---|
| Free Quiz & Basic Recommendations | Not applicable | Free service |
| Premium Consultation (15-30 minutes) | 7 days | 100% |
| Detailed Space Plan (1 hour+) | 14 days | 100% |
| Complete Design Package | 30 days | Partial (see conditions) |
Refund Conditions
Eligible for Full Refund
- Service not delivered within promised timeframe
- Recommendations significantly below quality standards
- Technical issues preventing service delivery
- Duplicate payment or billing errors
Partial Refund Scenarios
- Complete design packages where some work has been delivered
- Custom consultation services partially completed
- Requests made after 14 days but within 30 days
Non-Refundable Items
- Free services and consultations
- Digital downloads after access is provided
- Services requested after the refund period
- Refunds requested due to change of mind after 30 days
How to Request a Refund
To request a refund, please contact us within the applicable refund period:
Refund Request Process:
- Email us at refunds@spacewise-living.com
- Include your order number and reason for refund
- Provide specific feedback about the service
- Allow 3-5 business days for review and response
Refund Processing
Once your refund is approved:
- Digital Payments: 5-7 business days to your original payment method
- Bank Transfers: 7-10 business days
- Credit Cards: 1-2 billing cycles (depending on your bank)
Alternative Solutions
Before requesting a refund, consider these alternatives:
- Service Credit: Apply payment to future services
- Revision Request: Request modifications to your recommendations
- Additional Consultation: Free follow-up call to address concerns
- Different Approach: Try alternative space optimization methods
Special Circumstances
Emergency Refunds
In cases of emergency (medical, financial hardship), we may consider expedited refunds outside our normal policy. Contact us directly to discuss your situation.
Dispute Resolution
If you disagree with a refund decision, you can:
- Request a second review from our customer service manager
- Provide additional documentation supporting your case
- Escalate to our senior management team
Contact for Refunds
For all refund-related inquiries:
- Email: refunds@spacewise-living.com
- Phone: +91-9876-543-210 (Mon-Fri, 9 AM - 6 PM IST)
- Address: SpaceWise Living, Mumbai, Maharashtra, India
- Response Time: Within 24 hours on business days
Policy Updates
We may update this refund policy from time to time to reflect changes in our services or legal requirements. The updated policy will be posted on our website with the revision date.
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